Privacy policy

1. Introduction

Green Clinic (we, our, us) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following categories of personal information:

• Identity information: First name, last name
• Contact information: Email address, phone number
• Location information: Postcode and Australian state or territory of residence
• Health information: What you would like help with, and information you give us or your doctor about your health, medical history and current medications
• Technical information: IP address, browser type, device information collected automatically when you visit our website. When you send us a request, we also record which page you first arrived on, which website or ad link brought you to us, and the page you were on before the form. This is kept in your browser for up to 12 months and saved with your request in our own records. We don’t send it to advertising platforms.

3. How We Collect Information

We collect personal information directly from you when you complete our pre-screen or a health questionnaire, request a consultation, or participate in a telehealth consultation. We may also collect technical information automatically through cookies and similar technologies when you use our website.

4. Purpose of Collection

We collect personal information to manage your request and contact you to confirm your booking, provide telehealth consultations and medical care, process payments and any Medicare claims, send any prescriptions to your nominated pharmacy, improve our services, and comply with our legal and regulatory obligations.

5. Storage and Security

Your personal information is stored with secure, encrypted service providers that host data in Australia. Some of our administrative support is provided from outside Australia. Where that happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles. We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, modification, or disclosure, including encryption at rest and in transit, access controls, and regular security assessments.

6. Disclosure of Information

We do not sell, rent, or trade your personal information. We may disclose it to your nominated pharmacy (to dispense prescriptions), pathology and imaging providers (to process requests), other health practitioners you are referred to, Medicare/Services Australia (where a Medicare claim applies), where required by law, or with your explicit consent.

7. Your Rights Under the Privacy Act 1988

You have the right to access your personal information, request correction of inaccurate information, request deletion where it is no longer required, withdraw consent, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Health Records

Health information collected during consultations is treated as part of your medical record and is subject to additional protections under applicable state and territory health records legislation.

9. Cookies and Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyse website usage. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy enquiries, please contact us at admin@greenclinic.au with the subject line 'Privacy Enquiry'. If you are not satisfied with our response, you may lodge a complaint with the OAIC at www.oaic.gov.au.

Green Clinic is operated by Westergaard Pty Ltd (ABN 22 663 084 900), part of Telehealth Australia Group.