Terms of use

1. About These Terms

These Terms of Use govern your access to and use of the Green Clinic website and telehealth services. By requesting an appointment or using this website, you agree to these terms.

2. Nature of Our Service

Green Clinic is a online alternative health clinic connecting patients with AHPRA-registered Australian doctors. Information on this website is general in nature and does not constitute medical advice. It is not a substitute for a consultation with a qualified health practitioner.

3. No Emergency Care

Our service does not provide emergency medical care. If you are experiencing a medical emergency, call 000 immediately.

4. Eligibility

Our services are available to individuals located in Australia. Consultations are bulk billed to Medicare where you hold a valid Medicare card. Any fee that applies is confirmed with you before your appointment.

5. Clinical decisions

Your doctor decides what is clinically appropriate for you, including whether any test, referral or treatment is suitable. Requesting an appointment or having a consultation does not guarantee any particular treatment, prescription or outcome.

6. Your Responsibilities

You agree to provide accurate and complete information about your health and identity, and to use the service lawfully and in good faith.

7. Limitation of Liability

To the extent permitted by law, Green Clinic is not liable for any loss or damage arising from reliance on general information provided on this website. Clinical care provided by our doctors is subject to their professional obligations and applicable law.

8. Contact

Questions about these Terms can be directed to admin@greenclinic.au.

Green Clinic is operated by Westergaard Pty Ltd (ABN 22 663 084 900), part of Telehealth Australia Group.